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When Insurance Companies Compete You Win - State Insurance California What is the vital tool Survival Insurance uses to stay successful when others go bankrupt in the discount auto insurance industry? With companies struggling to stay a float during these tough times customer service is becoming the deciding factor in customers purchasing decisions. "Its all about you" is the slogan that Survival Auto Insurance uses to connect with its customer base. Los Angeles, CA October 10, 2009 -- Approximately 70% of customers hit the road not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Research conducted by The Forum Corporation supports this fact and indicates that 45% of these customers said they switched to another company because the attention they did receive was poor in quality. Your customers are your lifeblood. Just as you would for your friend, you must take time to identify, acknowledge, communicate, value, and respond to them and their needs.½ªf you tell a customer you'll get back to him within a particular frame of time, do it. If you promise to meet him after hours, honor your word½Ând be on time. This shows him you value his business and his time. It also means you're keeping track of the details, a personalized touch that means a lot in today's automated world! , Says Sam N. Vice President of Sales Survival Auto Insurance. This letter is to let you know how much I appreciate renewing my auto insurance policy. I usually hate speaking to people on the phone especially customer service reps. They usually act like robots and are not friendly or helpful. Sarah is one of a kind. Her sparkle and joy for life and people really showed. She was extremely helpful." C. Morrey, Survival Auto Insurance customer. Instead of the reason that a company is in business at all, today's customers are most often treated like a nuisance. Products and services continue to increase in cost. Customer service, on the other hand, continues to decline. Dealing with busy cashiers who seem to have more important things to do than ring up your sale are the rule rather than the exception. It seems that businesses today have forgotten how valuable customers actually are. No one earns a paycheck, without customers. About Survival Insurance Brokerage: Survival Insurance Brokerage Inc. was founded in 1982, with the sole purpose of providing consumers with the ability to comparatively shop their auto insurance rates with a number of high quality insurance companies with one simple phone call. In a matter of minutes the consumer receives all the competitive information required to confidently make the purchase of auto insurance simple and rewarding, in the form of substantial savings. Survival Insurance Founder Richard Acunto said: "When Insurance Companies compete for business the customer wins. We have always represented the customer rather than the Insurance Company. " I started Survival Insurance to provide the best cheap California Auto Insurance around. And we are the only company that provides a low price guarantee in writing. " Did you know that an insurance broker can actually get you a far better deal on your insurance? "To make it simple, the major difference is that a brokerage represents multiple insurance companies competing with each other and offering brokers a discounted rate to sell their product, whereas a Captive Agent from a company such as State Farm insurance, Allstate Insurance or Farmers Insurance can only represent his or her own agency's prices." "Are you paying too much for your car insurance, life insurance or homeowners insurance? Is your private health insurance company over-charging you? Do you have speeding tickets or a previous accident that is skyrocketing your insurance rates? You won't find a written Guarantee with other insurance companies, such as State Farm Insurance, Allstate Insurance, Progressive Insurance , AAA Auto Insurance or Farmers Insurance. In fact I ask you to go ahead and shop around, then give Survival Insurance a call and they'll beat your deal. Call 1800 Survival or visit our official site for a free online insurance quote to get the best cheap auto insurance rates around." "Survival Insurance is dedicated to providing the best cheap California Auto Insurance around for just this reason. And in this economy you can definitely use better rates."
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