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What Is The Average Help Desk Salary – And How Can I Beat It? Do you want to know what the average pay is for help desk support? More critically, do you want to earn more than that? If so, great! Read on – I’ve got some advice to share. Average Help Desk Salary I’ve looked into the help desk salary statistics in several places and have found some numbers that you might be interested in. This image shows the various help desk roles from different sources, as well as the average salary: Average Help Desk Salary, June 2012 Role - Source - Salary Help Desk Analyst - Payscale.com - $ 52,566 Help Desk - Payscale.com - $ 51,160 Help Desk Operator - Payscale.com - $ 48,177 Help Desk Support - Salary.com - $ 46,169 Help Desk Specialist - Payscale.com - $ 43,909 Help Desk Technician - Indeed.com - $ 41,000 This shows, that between the various roles and sources, the average help desk salary is between $41,000 and $52,566. However, this will vary on the company, the area or city you work in, and your expertise. These figures are all from US-based websites on US information, so your countries may vary. Ok, So How Do I Earn More Than The Average Salary? Well, I’m glad you asked! You have come to the right place! Not just to Complete IT Professional, where I help information technology professionals improve their career (which usually leads to earning more money), but this specific article as well. There are several methods you can improve your salary working on the help desk. The Best Way to Improve Your Help Desk Salary – Get Certified Arguably the best way to get a better salary is to get certified. Working on a help desk should expose you to many technologies, both hardware and software. The main companies in the information technology certification area all have certifications that are helpful to help desk staff – Microsoft, Cisco, CompTIA, ITIL. Getting certified comes with two main benefits – it improves your knowledge on a specific technology or area of information technology, and makes you more proficient in doing your role. Getting a certification is a good way to prove to your employer that you have the required knowledge for the technology, and is a good way to get a better salary! Go Above And Beyond If you’re working on a help desk, you’re likely to report to a manager or supervisor. A good way to get a pay rise working on the help desk is to go above and beyond your job description. You can do this by: Volunteering for extra work – whether it is given to you or not. This displays you’re taking initiative and are interested in helping others. Become knowledgeable in a specific area of your job. You might become an expert in a specific technology or piece of software. You’ll become more useful to the company because of this, and you could even share your knowledge with other team members to help them as well. Suggest Ways To Improve Process – Just because a specific task is done a certain way, doesn’t mean it has to stay that way. If you have ideas on how a specific process could be made better, then raise your hand and mention them to your boss. Ask For A Promotion A proven way to improve your help desk salary is to request a promotion. After you’ve been working at your job for a while, you be interested in moving up to a senior help desk position or a helpdesk supervisor role (Indeed.comsays the average Help Desk Supervisor salary is $61,000). Getting promoted can be a lot of work (I wrote an article recently on how to get a promotion at work), but you basically need to prove you can do your own job very well, and improve your knowledge of the job you’re going for. Work hard and give the company a reason to promote you and with a bit of luck it should arrive.
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