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IVR Inevitable for Banking Think a day when a bank is flooded with say 10,000 calls. Is it possible to for a customer care personnel at a bank to answer ten thousand calls? The answer would be definitely no! IVRS (Interactive Voice Response System) has not only solved this problem but rather banks have taken a leap in their performance with the help of IVRS. It has helped banks to provide information to their customers in bulk. Installation of IVRS in banks has made a lot of work force lighter. Some of them are: Get your account information through IVRS: Get your account information by just dialing a number from home. You just need to press a number on your phone to select account information option. The Interactive Voice Response System provides several options related to your account which you can select and get your required information. Supposing a customer needs some information regarding recent deposits made into his account, he can go to the deposit menu where he can get all the details about the last deposit made. He can get the amount, date and the account number of the person who made the deposit into his account. Similarly for each option you need to press a number on your mobile phone or landline number and get information like-current balance, deposits, withdrawals and bank statements. Invest in shares and stocks; use Interactive Voice Response System to get the latest update: Want to invest in shares or the stock market? Banks are the safest place. You can use any of the four options of stock quotes- portfolio, stock, news and alert and get updated information using the IVRS application. You no longer have to chase a broker to get the status of your investment. Through IVRS you can get live stock quotes information. Need a loan? IVRS makes its easy: You get all the details of any kind of loan that you want. The IVRS would give you all the details like formalities you have to go through for a loan and the processing details too. You can also get the details of the bank employee who is in charge of the loan section. If you have already applied for a loan the IVRS helps you get its status through a toll free number. Register complain 24*7 and Get Help: Technologically IVRS has proved to be the most helpful device as no human being can help you round the clock, but this system records you complain at any odd hours of the day is you get help for your problems any time of the day. For example if at any point of time if you lose your ATM, Debit or Credit card, using the IVRS deployed in the bank you can get your account information, check balance and even block your lost card. Banks have created options in their Interactive Voice Response System to record your complaint automatically that can be transferred to the concerned senior official who fixes your problem as soon as possible. The IVRS has made all bank transaction easy and smooth and therefore is inevitable for banks.
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